Please note, a 75% restocking fee will be charged for returns of merchandise ordered online that has been cut or altered, worn or washed. A 20% restocking fee is charged for cancelled orders that fall under non-valid reason codes such as 'Accidental order', 'No longer needed/wanted', 'Changed my mind' or 'I ordered by mistake'. For all music returns, unless the music media is still wrapped and is unopened customers will be charged a 50% restocking fee. Returned products must be in unused condition, in the original packaging and contain all accessories to ensure your account is correctly credited. Unless the return is due to defective merchandise, the cost of the return shipping will be deducted from your refund amount.
For product exchanges that fall under non-valid reason codes such as 'Accidental order', 'No longer needed/wanted', 'Changed my mind' or 'I ordered by mistake',customers will be charged the cost of shipping to receive the exchanged replacement items.
We sincerely hope that you enjoy your GetSomeMerchandise purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund.
For all returns and exchanges, customers must notify us prior to returning ANY product. This can be done our support ticket system found at the bottom of the homepage of our webstore, or by emailing email@example.com. Any package that is sent for returns or exchanges that is lost or damaged that we have not received notification about, will be the customers loss. If an item is returned without our prior knowldege we will not exchange or refund the item.
Having issues with an order? We are more than happy to assist you in resolving any issue you may have. However, under no circumstances will we tolerate derogatory remarks, threats or verbal abuse of any kind directed at our customer service team. Our staff is here to help you, and it is unacceptable for them to be expected to work under those conditions. Any customer who is abusive towards our staff, will have their order issue removed from our system. Our staff has been instructed should this occur to stop dealing with that issue and customer immediately.
Mailing Returns to Our Store
Please use the package you originally received with the merchandise and write return to sender on it, including a note on the inside of the return reason. Once our warehouse receives this, they can notify you of the action being taken.
Refunds will be credited to your account within approximately 10 business days from the date the return is received by Get Some Merchandise. The credit may be reflected to your account on your next statement depending on the issuing bank and/or billing cycle.
If there is an issue on our end that prevents your order from reaching you in a timely manner we are more than happy to issue a refund to the originating payment account. If there is any other reason for a pre shipment refund, a valid reason must be proved after the order is placed into the processing status. This is to ensure that we are not paying the credit card processing fees for ghost orders. Please have this information ready when contacting support.
Your satisfaction is important to us and we want you to be happy with your new purchase. Should you recieve an item requiring an exchange, please write return to sender on the package, and include a note as to the reason for your return. Be sure to also write BOX 679, Zip : 60030. Once our warehouse receives this, they can notify you of the action being taken. In most cases we will cover the shipping cost to return your replacement item to you. Returned shipping cost for international order will be assessed on a case by case basis. Exchanges must be received within 14 days of delivery for domestic orders, for international orders we must be notified of your exchange request within the 14 day period.
Defective and/or damaged merchandise due to shipping or manufacturing must be reported to Get Some Merchandise within 7 days of delivery, and pre authorized for return to be considered eligible for a refund or exchange. You must contact Customer Service to obtain authorization prior to sending the product back. Customers will be required to provide photographic proof of the damaged product. If a refund is authorized by management then a refund of the original product cost, taxes, and pro-rated shipping charges will be processed within 10 business days from the date that the damaged/defective goods are received at Get Some Merchandise.
Return Policy for Items Purchased at a Concert/Event
At this time we are unable to offer returns or exchanges for concert/event merchandise purchased at an event. Concert/event merchandise purchases are final; however, we care about your satisfaction. You may contact customer service via email with details regarding your purchase for possible alternatives if your product is defective.