Return Policy

Returns & Exchanges

Please review the guidelines below prior to opening a support ticket  to ensure that your merchandise is eligible for exchange. Our support team require only ONE (1) support ticket per order  to assist you. Please note that submitting multiple support tickets for the same issue may delay our response and resolution time. Each ticket is handled individually by a team member, so opening multiple tickets will result in duplicate efforts to assist you and slower overall support.

We require customers to include ALL of the following information to assist you with your order. Failure to provide this information will delay our team member from Identifying your order to assist you within the 14 calendar day return/exchange/refund window. 

• The order number
• Your full name as it appears on your shipping label, packing slip or order email. 
• The full email address you used to place the order. **Opening a support ticket using a different email address that is not identified in our order system will cause  delay to your response and resolution.

Re-stocking fees

Please note, a 75% restocking fee will be charged for returns of merchandise ordered online that has been cut or altered, worn or washed. A 20% restocking fee is charged for cancelled orders that fall under non-valid reason codes such as 'Accidental order', 'No longer needed/wanted', 'Changed my mind' or 'I ordered by mistake'. Returned products must be in unused condition, in the original packaging and contain all accessories to ensure your account is correctly credited. Unless the return is due to defective merchandise, the cost of the return shipping will be deducted from your refund amount.

For product exchanges that fall under non-valid reason codes such as 'Accidental order', 'No longer needed/wanted', 'Changed my mind' or 'I ordered by mistake', customers will be charged the cost of shipping to receive the exchanged replacement items.

Returns

We sincerely hope that you enjoy your GetSomeMerchandise purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund.
For all returns and exchanges, customers must notify us before returning any product. This can be done by creating a ticket through our support system. You can either email support@getsomemerchandise.com, and our system will generate a ticket for you, or visit https://support.getsomemerchandise.com and fill out the form.

Any package that is sent for returns or exchanges that is lost or damaged that we have not received notification about, will be the customers loss. If an item is returned without our prior knowledge, we will not exchange or refund the item.
Having issues with an order? We are more than happy to assist you in resolving any issue you may have. However, under no circumstances will we tolerate derogatory remarks, threats, or verbal abuse of any kind directed at our customer service team. Our staff is here to help you, and it is unacceptable for them to be expected to work under those conditions. Any customer who is abusive towards our staff will have their order issue removed from our system. Our staff has been instructed should this occur to stop dealing with that issue and customer immediately.
In addition to abuse towards our customer service team, any customer who uses social media or any third-party web service to slander, make derogatory comments, or attack our staff or the artist will also have their orders cancelled immediately.

Return Guidelines

• Merchandise returned must be in new/unused condition. If GetSomeMerchandise cannot re-sell the item, then it is not eligible for return.
• Merchandise must be returned within 14 days of the date that it was received by the customer.
• Merchandise received after the 14 day window will be returned to the customer at the customers financial expense or donated to charity.
• We are unable to accept returns on washed, worn, and/or abused items. (Unacceptable returns will be  returned to the customer at the customers financial expense or donated to charity)
• Due to the health and safety of our customers, we are unable to accept returns that show traces of pet/animal hair. This prevents us from restocking items due to allergen exposure.
• Shipping cost and shipping sales tax incurred for returns are non-refundable and within the Customer’s responsibility.
• We do not accept returns on CDs, DVDs, vinyl records, and/or clearance/sale items at this time.
• Orders placed with PayPal will have separate credits from orders using credit cards.
• Customers will be required to provide photographic proof of the product, any defects, or damage in clear view before the support team can assist you with your return or exchange.
• If the return is not able to ship with the initial tracking number, the customer is responsible for the cost of shipping. Any orders returned within the allotted time will be eligible for use with the same tracking number.

Mailing Returns to Our Store

Please use the package you originally received with the merchandise and write "return to sender" on it, including a note on the inside of the return reason. Once our warehouse receives this, they can notify you of the action being taken.

Refunds

Refunds will be credited to your account within approximately 10 business days from the date the return is received by Get Some Merchandise. The credit may be reflected in your account on your next statement depending on the issuing bank and/or billing cycle.

Pre-Shipped Refunds

If there is an issue on our end that prevents your order from reaching you in a timely manner, we are more than happy to issue a refund to the originating payment account. If there is any other reason for a pre-shipment refund, a valid reason must be provided after the order is placed into the processing status. This is to ensure that we are not paying the credit card processing fees for ghost orders. Please have this information ready when contacting support.

Exchange Policy

Your satisfaction is important to us, and we want you to be happy with your new purchase. if you would like to exchange your merchandise, we will gladly help you with the process. Customers can be assisted with their order by opening a support ticket through our customer support link. Please review the guidelines below prior to opening a support ticket  to ensure that your merchandise is eligible for exchange. Our support team require only ONE (1) support ticket per order  to assist you. Please note that submitting multiple support tickets for the same issue may delay our response and resolution time. Each ticket is handled individually by a team member, so opening multiple tickets will result in duplicate efforts to assist you and slower overall support. 

Should you receive an item requiring an exchange and you are still in possession of the original packaging, please write "return to sender" on the package and include a note with the RMA return number provided to you by our customer support team and include the reason for your return. Be sure to also write BOX 679, Zip: 60030. Our customer support team can provide you with a copy of your original shipping label for return. If the exchange is not able to ship with the initial tracking number, the customer is responsible for the cost of shipping. Any orders returned within the allotted time will be eligible for use with the same tracking number. 

Once our warehouse receives the item for exchange, the warehouse will notify you of the action being taken. In most cases, we will cover the shipping cost to return your replacement item to you. Returned shipping costs for international orders will be assessed on a case-by-case basis. Exchanges must be received by our warehouse within 14 calendar days of the delivery date to the customer for domestic orders. For international orders, we must be notified of your exchange request within the 14-day period.

Exchange Guidelines

• Merchandise returned  to us for exchange to us must be in new/unused condition. 
• We are unable to accept returns on washed, worn, and/or abused items. (Unacceptable items will be  returned to the customer at the customers financial expense or donated to charity)
• If  the item shows ANY sign of use for example such as body odor, food stains, pet hair or the smell of laundry soap, then the item is not eligible for exchange .
• Due to the health and safety of our customers, we are unable to accept returns that show traces of pet/animal hair. This prevents us from restocking items due to allergen exposure.
• If an item is returned for exchange showing signs of personal use, it raises the questions as to whether the damage occurred during manufacturing or resulted from the customer handling and use. 
• Merchandise must be returned to our warehouse within 14 calendar days of the date that it was received by the customer.
• Merchandise received to our warehouse after the 14 calendar day window will be returned to the customer at the customers financial expense or donated to charity.
• Shipping cost and shipping sales tax incurred for returns or exchanges are non-refundable and within the Customer’s responsibility.
• We do not accept returns on CDs, DVDs, vinyl records, and/or clearance/sale items at this time.
• Orders placed with PayPal will have separate credits from orders using credit cards.
• Customers will be required to provide photographic proof of the product, any defects, or damage in clear view before the support team can assist you with your return or exchange.

If the exchange is not able to ship with the initial tracking number, the customer is responsible for the cost of shipping. Any orders returned within the allotted time will be eligible for use with the same tracking number.

Damaged Goods

Merchandise returned to us for exchange due to manufacturing or shipping damage must be in new/unused condition. If an item is returned for exchange showing signs of personal use, it raises the questions as to whether the damage occurred during manufacturing or resulted from the customer handling and use.

We are unable to accept returns or exchanges on washed, worn, and/or abused items under the claim of damaged goods. If  the item shows ANY sign of use for example such as body odor, food stains, pet hair or the smell of laundry soap, then the item is not eligible for replacement. For more information please refer to the exchange guidelines noted above. 

Defective and/or damaged merchandise due to shipping or manufacturing must be reported to Get Some Merchandise within 7 calendar days of delivery to the customer and pre-authorized from our customer support team is required for return to be considered eligible for a refund or exchange. You must contact Customer Service to obtain authorization prior to sending the product back. Customers will be required to provide photographic proof of the damaged product. 

Merchandise must be returned to our warehouse within 14 calendar days of the date that it was received by the customer.

Merchandise received to our warehouse after the 14 calendar day window will be returned to the customer at the customers financial expense or donated to charity. 

If a refund is authorized by management, then a refund of the original product cost and taxes will be processed within 10 business days from the date that the damaged/defective goods are received at Get Some Merchandise. Please note shipping costs are not refundable and will not be refunded back to the customer when an item is returned for refund or exchange as those funds have been paid to USPS to ship the customers order.

PRE-SALES/PRE-ORDER

PLEASE NOTE: ALL PRE-ORDER PURCHASES CANNOT BE REFUNDED.

For items that are sold on pre-order status, your account will be charged at the time that the order is placed. All of the pre-order hard goods/physical items we offer for purchase as a PRE-ORDER include a digital download. The customer will receive the download confirmation and code within 24 hours of the initial purchase confirmation. When customers receive this download, the purchase order in our system will show that the order has received partial fulfillment. Customers will be required to acknowledge and accept the terms of this agreement by clicking the 'accept' button prior to completing their order purchase.

All customers are made aware of the download terms at the time of purchase and are required to accept those terms before making a purchase. All customers will be refused a refund and will be prevented from claiming a chargeback as the terms of the agreement and a portion of the order have been fulfilled when customers receive the digital download.

Any and all additional download codes, such as full-length albums, will be sent to the customer when the content of those downloads is made public to the marketplace. Please note we are not permitted to provide the digital download of an album or any individual track to customers until the album has been released by the artist or record label.

The fulfillment of all hard goods, such as t-shirt packs, hard disc CDs, and vinyl, will be filled and shipped in the order they were received. Please be aware that all music items (CDs and vinyl) are not delivered to us to mail to customers until 48 hours prior to the album release street date. This is the same for all hard copy retail distributors. We will begin pre-printing the shipping labels 3-4 days prior to the album release date in preparation for the fulfillment task when the music items are received. Please note when customers receive tracking for their order prior to the album release date, this does not mean the order has shipped until the post office shows an acceptance scan on the tracking manifest with the USPS.

For pre-orders that contain a t-shirt, we will not offer a refund to customers for any reason. We will, however, happily exchange the garment for a different size or cut of shirt, such as men's or women's. Returned items cannot be exchanged for any other garment other than the limited edition design featured in the original pre-order purchase. We understand that sometimes garments can be defective or damaged, and we apologize for the inconvenience and are more than happy to exchange those items as well.

Once the garment is received, please notify us immediately PRIOR to returning ANY items to us. We ask that customers contact our customer service department so that the replacement items can be pulled from inventory. We will not accept any items for exchange if there is evidence of garment use, such as washing or wearing. For more info and instructions, please see the return policy and guidelines.
Please note all of the above terms will still apply to any and all purchases of NIRATIAS on CD and VINYL that are placed once the album has been released.

Return Policy for Items Purchased at a Concert/Event
At this time, we are unable to offer returns or exchanges for concert/event merchandise purchased at an event. Concert/event merchandise purchases are final; however, we care about your satisfaction. You may contact customer service via email with details regarding your purchase for possible alternatives if your product is defective.