Return Policy

Returns & Exchanges

Re-stocking fees

Please note, a 75% restocking fee will be charged for returns of merchandise ordered online that has been cut or altered, worn or washed. A 20% restocking fee is charged for cancelled orders that fall under non-valid reason codes such as 'Accidental order', 'No longer needed/wanted', 'Changed my mind' or 'I ordered by mistake'. Returned products must be in unused condition, in the original packaging and contain all accessories to ensure your account is correctly credited. Unless the return is due to defective merchandise, the cost of the return shipping will be deducted from your refund amount.

For product exchanges that fall under non-valid reason codes such as 'Accidental order', 'No longer needed/wanted', 'Changed my mind' or 'I ordered by mistake',customers will be charged the cost of shipping to receive the exchanged replacement items.

Returns

We sincerely hope that you enjoy your GetSomeMerchandise purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund.

For all returns and exchanges, customers must notify us before returning any product. This can be done by creating a ticket through our support system. You can either email support@getsomemerchandise.com, and our system will generate a ticket for you, or visit https://support.getsomemerchandise.com and fill out the form.

Any package that is sent for returns or exchanges that is lost or damaged that we have not received notification about, will be the customers loss. If an item is returned without our prior knowldege we will not exchange or refund the item.

Having issues with an order? We are more than happy to assist you in resolving any issue you may have. However, under no circumstances will we tolerate derogatory remarks, threats or verbal abuse of any kind directed at our customer service team. Our staff is here to help you, and it is unacceptable for them to be expected to work under those conditions. Any customer who is abusive towards our staff, will have their order issue removed from our system. Our staff has been instructed should this occur to stop dealing with that issue and customer immediately.

In addition to abuse towards our customer service team , any customer who uses social media or any third party web service to slander, make deragatory comments or attack our staff or the artist will also have their orders cancelled immediately.

Return Guidelines

Merchandise must be returned within 14 days of the date that it was received
Merchandise returned must be in new/unused condition
We are unable to accept returns on washed, worn, and/or abused items
Due to health and safety of our customers, we are unable to accept returns that show traces of pet/animal hair. This prevents us from restocking items due to allergen exposure.
We do not accept returns on CDs, DVDs, vinyl records and/or clearance/sale items at this time
Shipping cost & shipping sales tax incurred for returns are non refundable and within the Customer’s responsibility
Orders placed with PayPal will have separate credits from orders using credit cards
Customers will be required to provide photographic proof of the product, any defects or damage in clear view before the support team can assist you with your return or exchange.
If the return is not able to ship with the initial tracking number, the customer is responsible for the cost of shipping. Any orders returned within the allotted will be eligible for use with the same tracking number.

Mailing Returns to Our Store

Please use the package you originally received with the merchandise and write return to sender on it, including a note on the inside of the return reason. Once our warehouse receives this, they can notify you of the action being taken.

Refunds

Refunds will be credited to your account within approximately 10 business days from the date the return is received by Get Some Merchandise. The credit may be reflected to your account on your next statement depending on the issuing bank and/or billing cycle.

Pre-Shipped Refunds

If there is an issue on our end that prevents your order from reaching you in a timely manner we are more than happy to issue a refund to the originating payment account. If there is any other reason for a pre shipment refund, a valid reason must be proved after the order is placed into the processing status. This is to ensure that we are not paying the credit card processing fees for ghost orders. Please have this information ready when contacting support.

Exchange Policy

Your satisfaction is important to us and we want you to be happy with your new purchase. Should you recieve an item requiring an exchange, please write return to sender on the package, and include a note as to the reason for your return. Be sure to also write BOX 679, Zip : 60030. Once our warehouse receives this, they can notify you of the action being taken. In most cases we will cover the shipping cost to return your replacement item to you. Returned shipping cost for international order will be assessed on a case by case basis. Exchanges must be received within 14 days of delivery for domestic orders, for international orders we must be notified of your exchange request within the 14 day period.

Damaged Goods

Defective and/or damaged merchandise due to shipping or manufacturing must be reported to Get Some Merchandise within 7 days of delivery, and pre authorized for return to be considered eligible for a refund or exchange. You must contact Customer Service to obtain authorization prior to sending the product back. Customers will be required to provide photographic proof of the damaged product. If a refund is authorized by management then a refund of the original product cost, taxes, and pro-rated shipping charges will be processed within 10 business days from the date that the damaged/defective goods are received at Get Some Merchandise.

PRE-SALES/PRE-ORDER

PLEASE NOTE*** ALL PRE-ORDER PURCHASES CAN NOT BE REFUNDED.

For items that are sold on pre-order status, your account will be charged at the time that the order is placed.

All of the pre-order hard goods/physical items we offer for purchase as a PRE-ORDER all include a digital download.

The customer will receive the download confirmation and code within 24 hours of the initial purchase confirmation.

When customers receive this download the purchase order in our system will show that the order has received partial fulfillment.

Customers will be required to acknowledge and accept the terms of this agreement by clicking that they 'accept' button prior to completing their order purchase.

All customers are made aware of the download terms at the time of purchase and customers are required to accepted those terms before making a purchase. All customers will be refused a refund and will be prevented from claiming a chargeback as the terms of the agreement and a portion of the order have been filled when customers receIve the digital download.

Any and all additional download codes, such as full length album, will be sent to the customer when the content of those downloads are made public to the marketplace. Please note we are not permitted to provide the digital download of an album or any individual track to customers until the album has been release by the artist or record label.

The fulfillment of all hard goods such as t-shirt packs, hard Disc CDS and Vinyl will be filled and shipped in the order they were received. Please be aware that all music items (CDS and Vinyl) are not delivered to us to mail to customers until 48 hours prior to the album release street date. This is the same for all hard copy retail distributors. We will begin pre-printing the shipping labels 3-4 days prior to the album release date in preparation for the fulfillment task when the music items are received. Please note when customers receive tracking for their order prior to the album release date, this does not mean the order has shipped until the post office shows an acceptance scan on the tracking manifest with the USPS.

For pre-orders that contain a t-shirt, We will not offer a refund to customers for any reason. We will however, happily exchange the garment for a different size or cut of shirt such as mens or womens. Returned items can not be exchanged for any other garment other than the limited edition design featured in the original pre-order purchase. We understand that sometimes garments can be defective or damaged and we apologize for the inconvenience and are more than happy to exchange those items also.

Once the garment is received please notify us immediately PRIOR to returning ANY items to us. We ask that customers contact our customer service department so that the replacement items can be pulled from inventory. We will not accept any items for exchange if there is evidence of garment use such as wash or garment use. For more info and instructions please see the return policy and guidelines.

*** Please note all of the above terms will still apply to any and all purchases of NIRATIAS on CD and VINYL that are placed once the album has been released*****

Return Policy for Items Purchased at a Concert/Event

At this time we are unable to offer returns or exchanges for concert/event merchandise purchased at an event. Concert/event merchandise purchases are final; however, we care about your satisfaction. You may contact customer service via email with details regarding your purchase for possible alternatives if your product is defective.

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